Refund and Return Policy

Most eligible new printer purchases may be returned within 30 days of delivery. The product should be returned with included accessories, packaging materials when available, and any documentation that came with the order.

• The return window begins on the carrier delivery date.
• Return approval depends on product condition, timing, and the reason for the request.
• Approved returns must be sent back using the instructions we provide.

Returns may be accepted when the product is complete and has not been misused, altered, or damaged after delivery.

• The printer should be returned with included cables, trays, manuals, and accessories when supplied.
• Serial numbers and product identifiers must match the original order record.
• Damage caused by improper installation, wrong supplies, or unauthorized repair may affect return eligibility.

Opening the box does not automatically prevent a return. We understand that customers may need to inspect or test a new printer after delivery.

Responsibility for return shipping depends on the reason for the return. If the issue resulted from an error on our side or a verified product problem, we will review the shipping arrangement with you.

• Customers may be responsible for return shipping on preference-based returns.
• Products must be packed carefully to avoid damage during return transit.
• Damage caused by poor return packaging may reduce or prevent a refund.

Begin the return request before sending the product back.

1. 1Email info@printnink.store with your order number, product name, and reason for return.
2. 2Wait for return approval together with packing or shipping instructions.
3. 3Pack the printer with included accessories and protective materials.
4. 4Ship the return using the approved instructions and keep your tracking number.

After we receive and inspect the returned product, approved refunds are sent back to the original payment method. Your bank or card provider may need extra time to post the credit.

• Original shipping charges may not be refundable unless required by law or approved by our team.
• Partial refunds may apply if parts are missing or the product is returned in a different condition.
• Refund timing depends on inspection results and payment-provider processing time.

If your printer arrives damaged or does not perform as expected, contact us promptly with photos, packaging details, and a description of the issue. We will review the case and explain the next step.

We may decline returns for products damaged after delivery, products missing important components, items returned outside the allowed window, or products altered after purchase.